Privacy Policy

  • Home
  • Privacy Policy

Last Updated: September 2023


TransactorBDC highly values and respects the privacy of individuals with whom we engage. Our commitment is to safeguard your privacy and adhere to the Privacy Act 1988 (Privacy Act) and other relevant privacy laws and regulations. This Privacy Policy outlines how we gather, store, use, and disclose your personal information while upholding the quality and security of such data.

Defining Personal Information

The term "personal information" refers to any information or opinion, whether accurate or not, whether in a tangible form or not, pertaining to an identified individual or an individual who can be reasonably identified. In simple terms, this includes information or opinions that directly (e.g., name) or indirectly identify you.

Types of Personal Information Collected

The personal information we collect depends on your interactions with us and what you choose to share. It may encompass:

  • Full legal name
  • Contact details such as email address, postal address, and telephone number
  • Demographic data like date of birth, age, and gender
  • Proof of identity (e.g., Passport copy, Driver's License, Photo ID)
  • Payment information and financial details (e.g., BSB & Account Number, Bank name, and PayID)
  • Information about your website visit and login history

Sensitive information is not collected without your consent unless exceptions under the Privacy Act apply. These exceptions include situations where collection is mandated or authorized by law or when it is necessary to address suspected unlawful activities or serious misconduct.

In certain cases, we may need to collect sensitive information such as racial or ethnic origin, political beliefs, religious affiliations, criminal records, or health data. We will only do so with your consent or if required by law, taking measures to ensure the information's security.

You are not obligated to provide your personal information. Whenever possible, we offer the option to interact with us anonymously or by using a pseudonym. However, choosing not to provide personal information may limit our ability to offer services or engage with you.

How We Collect Personal Information

We obtain your personal information directly from you through various means, including:

  • Phone interactions
  • Online interactions (Email, Live chat, WhatsApp)
  • Website registration
  • Mailing list subscription

We may also acquire personal information from third parties or publicly available sources for ID verification and compliance purposes.

Purposes of Using Personal Information

We utilize personal information for various purposes related to our functions and activities, including:

  • Providing requested remittance services
  • Enhancing service quality and personalization
  • Compliance and verification
  • Service improvement
  • Internal administration
  • Marketing and research

Sharing Personal Information with Third Parties

We may disclose your personal information to third parties as described in this Policy when such disclosure is reasonably expected. This may include:

  • Our affiliates (e.g., Flutterwave)
  • Financial service providers
  • Marketing service providers
  • Professional service advisors
  • Transferring Personal Information Overseas

Some third-party service providers we disclose personal information to may have servers outside Australia, including the UK, Dubai, and Nigeria. When we share your personal information with overseas third parties, we take reasonable steps to ensure data security and adherence to privacy standards. This includes obtaining your consent, verifying the overseas recipient's privacy practices, and complying with Australian laws.

Protecting Personal Information

TransactorBDC employs reasonable measures to maintain the confidentiality and security of your personal information, including:

Strong physical security of our premises and databases/records

Limiting access to personnel who require such information for effective service delivery.

Implementing technological safeguards like antivirus software and firewalls

Online Activities


Our website uses cookies, which are small files that enhance your browsing experience by recognizing your device. These cookies do not identify you personally but improve website functionality. You can adjust your browser settings to control cookie usage, but this may impact your browsing experience.

Website Analytics

We employ website analytics tools to better understand visitor traffic and improve services, ensuring that data remains mostly anonymous.

Direct Marketing

We may send you direct marketing communications and information about our services, opportunities, or events if you have requested or consented to such communications. You can opt-out at any time by following the provided instructions.

Retention of Personal Information

We retain personal information only for as long as necessary. Customers' information is retained for seven years after account closure.

Access and Correction of Personal Information

You can request access to or correction of your personal information by contacting us at, and we will respond within three days.

Inquiries and Complaints

For complaints about our handling of your personal information, please contact If you're unsatisfied with our response, you can contact the Office of Australian Information Commissioner at

Contact Us

If you have questions or concerns about our privacy practices or this Policy, please reach out to us:


Phone: +61 411 625 430

Postal Address: 3, 259-261 Maroubra Road, Maroubra NSW 2035

Connect with Us

Sending Money To Family in Nigeria?
Transactor is Your Fast And Simple Solution.